• Terms and Conditions Procurement

Welcome to Execur.

For the purposes of these terms and conditions:

• Services refers to providing a procurement service for the customer. In this relationship we are acting as the agent for the customer;
• Users refers to the customers using the Service(s).

The use of our Platform is governed exclusively by these Terms, unless otherwise contractually agreed in individual cases. Any deviating terms and conditions of the users are expressly rejected.

The legal relationships between Buyers and Sellers are governed by the separate contracts to be concluded between them.

1. General Provisions
   • We provide the technological requirements for the use of our Platform in accordance with the following provisions and to the extent described therein.
   • We provide users with an account.
   • We carry out public relations work for the Platform. The type and scope of public relations for our Platform and/or the projects are at our discretion.
   • You communicate with our Platform through independent online access, for example via a web browser or our iOS and Android mobile application.
   • Subject to you agreeing to abide by these Terms, we hereby grant to you a revocable, non-exclusive and non-transferable license to use our Platform on these Terms.
   • By registering for an Account and using the Services, which involves providing us with certain mandatory and voluntary information as required for a successful registration and using our Platform, you agree and acknowledge that:
     • you are at least 18 years old,
     • you have read the terms set out in these Terms and agree to be bound by and comply with them; and
     • you shall ensure that all Users of your Account abide by these Terms.
   • You are responsible for maintaining the confidentiality of your Account and you are responsible for all activities that occur under your Account. You agree that all actions carried out by any person through your Account shall be deemed to be an act carried out by you, and you shall ensure that all persons who have access to and use your Account are authorised to do so. We are not responsible for any loss, damage or liabilities arising as a result of or in connection with the wrongful, fraudulent or illegal use of your Account.
   • We reserve the right to, without any notice, explanation, or liability and in our sole discretion, refuse to allow you or suspend your access to our Platform (or the Services or part of the services) or your Account at any time, or remove or edit content on our Platform.
   • We reserve the right to change, modify, suspend, or discontinue any portion of the Services, our Platform or any services provided by us in connection with any of the foregoing at any time. You agree that access to or operation of any of the foregoing may from time to time be interrupted or encounter technical difficulties, for which we shall not be responsible for any losses occurring as a consequence.
   • Supplemental Terms of Service or documents that may be posted on the Platform from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason.
   • It is your responsibility to periodically review these Terms to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised terms and conditions by your continued use of the Platform after the date such revised terms and conditions are posted.
   • The information provided on the Platform is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

2. Procurement Services
   • Execur reserves the right to make changes, up to the time of delivery of services, provided that only insignificant changes in the quality occur as a result and the Customer is not unreasonably impaired.
   • Statements regarding the quality or durability of goods do not constitute a guarantee (assurance) within the meaning of English Law or the Sale of Goods Act 1979 as it may apply in the Falkland Islands and do not constitute a warranty within the meaning of English Law unless we have expressly assumed such a guarantee in writing.
   • If goods are procured on the basis of specifications provided by the customer, Execur shall not be obliged to check these specifications without a special agreement. The customer shall not be entitled to any claims for defects which are attributable to these specifications or to hardware or software used by the customer and supplied by third parties.
   • Unless expressly agreed otherwise, the subject matter of the contract shall be a standard service which has not been individually produced for the Customer’s requirements. Contracts for services are therefore purchase contracts.
   • Execur is not obligated to deliver any additional services.
   • We reserve title to the goods delivered by us until receipt of all payments arising from the entire business relationship.
   • Rights of use shall not pass to the customer until payment has been made in full. Insofar as usage rights are granted prior to full payment, these are revocable at any time.
   • As a matter of principle, the customer shall not be entitled to a contractual right of return. Anything to the contrary shall only apply if we have expressly granted him a right of return in writing.
   • A claim to the granting of a right of return does not exist in any case.
   • If the customer is granted a right of return by us, this shall only apply to service and deliverables that have already been paid for. The right of return expires at the latest 7 days after receipt of the service and deliverables and can be effectively exercised only by timely return, the arrival of the goods with us is decisive.
   • Execur reserve right for customers to pay all monies due in respect of the order upon placing an order with Execur Group Ltd.
   • The payment due date will be stated on your invoice that is emailed to you, if you require a paper invoice please notify us by sending an email to Execur@outlook.com. The amount to be paid shall include the cost of the procured order plus Execur's fee and any costs of transporting and other costs including any duty. Where insurance is required by the customer then this shall also be paid with the payment.
   • Execur does not offer an itemised bill, the price and description on the invoice supplied is final.  Breakdown invoices to show shipping, full description of items, handling and item charges etc are not able to be provided.
   • Where the full amount due (including any charges) is not paid within 7 days of a payment being sought then Execur reserves the right to charge interest on the amount due of 10% per week calculated on a week or part week basis, interest commences when debt chasing letter 1 is issued. Further, the administrative cost of chasing payments including the cost of any legal proceedings shall be charged to the Customer. The administrative cost of the first, second and third chasing letter for non-payment will be £20 each, the fourth chasing letter shall be £40.
     The first debt chasing letter shall be sent on day 17 of the payment being sought.
     If payment has not been received after letter 1 has been sent, the second debt chasing letter shall be sent on day 27 of payment being sought.
     If still no payment received after letter 1 and 2 has been sent then the third debt chasing letter shall be sent on day 37 of payment being sought.
     Debt letter 4 will be sent on Day 47 of payment being sought and court proceedings shall being.
   • If a third debt chasing letter is sent then any debts outstanding by the customer become immediately due and interest on those will be charged from the date of letter 3.
   • Estimated times of arrival of your item(s) are provided when you place the order, you can also request this by emailing Execur@outlook.com – it is your responsibility to be aware of this and make the necessary arrangements for transport.
   • Execur will notify the customer when your procured item(s) is ready to collect this may be an email, phone call, SMS message, or other messenger services.  The customer has 24 hours from the time Execur contacts you to collect the item, otherwise Execur cannot ensure safe storage of the item and no claim shall be made in form of compensation or refunds.  There may be times when Execur incur additional storage charges, which will be passed onto the customer.
   • If procured items are not collected within 1 week of being notified, Execur reserve the right to dispose of the item(s) and charge for storage, a disposal fee and the full amount of the invoiced item(s).
   • If you are ordering a Starlink Kit it is your responsibility to ensure you have the correct licenses in place and subscription. We do not offer any advice on this.
   • Execur does not offer delivery of any procured items, it is your responsibility to have suitable transport in place when you are notified your item is ready to collect. Collection may be from 7 Jersey Road or one of our cargo partners.  You will be notified of the collection location.

3. Execur – PAYMENT POLICY (IMPORTANT)

    

   • Payment is required in full, upfront before we place any order or purchase any items.

   • No payment = no order placed.

   • Orders are only confirmed once cleared funds are received.

   • Quotes are time-limited and may change due to supplier price changes, stock changes, shipping costs, or exchange rates.

   • If an invoice is unpaid by the deadline, the order request may be cancelled automatically.

      

      

     Quotes are based on prices available at the time of quoting and may change due to stock availability, supplier price changes, shipping costs, or exchange rates.

     3.2 Unless stated otherwise, prices include: item cost + UK handling/procurement + (if applicable) shipping/dispatch fees.

     3.3 Any unavoidable fees will be disclosed upfront.

     Full payment is required before we place any orders or purchase items.

     4.2 Your order is only confirmed once we receive cleared funds.

     4.3 We do not offer credit or “pay later”.

     4.4 If a payment is reversed (chargeback/bank reversal), we may suspend all services until resolved and you may be liable for any fees/costs we have already incurred.

      

      

     4. Order Process & Stock Availability

      

      

     5.1 Many items are limited stock. Placing an order request does not reserve stock until payment is received and the purchase is made.

     5.2 If an item becomes unavailable, we will offer (where possible) a substitute, store credit, or refund for that item (see refunds section).

      

      

     5. Cancellations (Important)

      

      

     6.1 If you cancel before we purchase/procure the items, we may issue a refund minus any non-refundable admin/payment processing fees (if applicable).

     6.2 If you cancel after we have purchased/procured items, you may not be entitled to a refund for those items, because costs have already been committed.

     6.3 Where consumer cancellation rights apply for distance sales, they are subject to legal exceptions (eg bespoke/personalised or perishable goods) and rules on services started at your request. 

     6.4 If you ask us to start work immediately (eg sourcing/purchasing) you acknowledge we will begin performance right away, and cancellation rights (or refunds) may be reduced once procurement has started, to reflect costs incurred.

     7.3 We do not refund for:

      

     • change of mind after procurement/purchase

     • delays outside our control (see Section 9)

     • items refused by customs/biosecurity (see Section 10)

      

      

      

     6. Delivery, Shipping & Timeframes

      

      

     8.1 Delivery timeframes are estimates only and not guaranteed. Delays can occur due to weather, port congestion, carrier delays, customs processing, or availability.

     8.2 If you choose sea freight, you accept longer transit times and possible schedule changes.

      

      

     7. Delays Outside Our Control

      

      

     9.1 We are not liable for delays caused by events beyond our reasonable control (including weather, strikes, carrier delays, customs holds, supplier delays).

      

      

     8. Customs, Duties, Biosecurity & Prohibited Items

      

      

     10.1 Customers are responsible for complying with destination rules, including import permits/biosecurity restrictions where required. 

     10.2 Any customs duties, taxes, inspection fees, or seizure/destruction due to prohibited items are the customer’s responsibility.

      

      

     9. Customer Responsibilities

      

      

     11.1 You must provide correct delivery details. We are not responsible for losses caused by incorrect addresses or missing contact details.

     11.2 You must respond promptly to queries. Unresponsive orders may be delayed or cancelled.

      

      

     10. Communication

      

      

     12.1 Official communication is via: Execur@outlook.com

     12.2 Social media messages can be missed; email is the priority channel for order processing.

      

      

     11. Privacy & Data

      

      

     13.1 We handle personal data for order fulfilment and customer service. (Add your privacy policy / data handling details here to align with UK GDPR.)

      

      

     12. Complaints

      

      

     14.1 If you have a complaint, email us with: full name, order reference, and details. We aim to respond within [X] working days.

• Parcels are not insured unless specifically requested by customer for an additional fee. If there are delays then Execur is not responsible, but will try to help the situation by tracking the parcel.
• Reserve the right to refuse orders for products deemed illegal or dangerous cargo.
• Delivery dates quoted are from when Execur U.K agent receives the parcel.
• Execur shall not be responsible for seeking any refund on any sales tax or value added tax associated with the purchase of the item.
• Execur reserve rights to amend the price of the order if required to do so
• Customers wanting their parcels delivered by Royal Mail should read their Terms and Conditions to ensure they are compliant and not sending dangerous cargo, the same applies for DHL.
• Responding in a positive manner to the quote email from Execur binds the sale.  Where quotes are not emailed to the customer and are instead provided on any other messenger services such as WhatsApp, Facebook Messenger, phone call or SMS, responding in a positive manner will still bind the sale.
• Any delays are not consequential to Execur and no claim shall be made.
• If an order goes missing and the parcel is insured, Execur will seek the reimbursement by the carrier and either repurchase or refund the customer to the value of the amount awarded in compensation.
• If an order goes missing that is not insured, Execur reserve the right not to issue any monies in form of compensation.

• This contract is between you and us. No other person
  shall have any rights to enforce any of its terms.

• A person who is not a party to this agreement shall
  have no rights under this agreement pursuant to the Contracts (Rights of Third
  Parties) Act 1999.

• Disputing Payments

 You agree to contact Execur prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any Transaction where payment has been made to Execur.

 Upon receiving notice of a dispute Execur will investigate the complaint and attempt to find a resolution and where appropriate an explanation for any disputed charges.

 If  a dispute is raised with a bank or card issuer and it is determined that the dispute had no merit or was made without a legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to blacklist you  and or pursue legal action as appropriate. Further, in such circumstances Execur reserves the right to charge an administration fee at its discretion of up to 50% of the amount disputed, is to cover its administration expenses.

of this Agreement are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of this Agreement. The remainder of this Agreement shall be valid and enforceable.

.    Law and Jurisdiction

These Terms of Service and the relationship between you and Execur shall be governed by and construed in accordance with the Law of the United Kingdom and Execur and you agree to submit to the exclusive jurisdiction of the Courts of the United Kingdom. When placing an order with Execur you agree to the terms and conditions as stated above.